23-25 January, 2019


Welcome Programme Participate Travel&Stay Attendees Awards 

For more information, please contact us at info@pets.nl
Wednesday 23 January 2019
13.00-17.00Retail tourFully booked , to be added to waiting list send email to info@pets.nl
1q9.00-21.30Informal banquetGet networking off to a great start. Join the informal banquet and catch up with industry colleagues.

The retailtour is sponsored by:        ​


Mathias Haas

Customer expectations

Mark van Rijmenam

Awareness: Big data/ data mining

Rik Eysink

Presenting products & services: the store of the Future

Torsten Toeller

Founder and proprietor of Fressnapf Group

Visions of pet retail in a digital world

Andreas Kerschner

Category Group Leader at Alibaba Group

Digital pet care in China, today's consumer trends.  
How to become a supplier?

Om Marwah

Walmart's first Head of Behavioural Science

How behavioural science principles can be used to change consumer.

Richard Sutton


Telling the story: marketing 2020

Albert Hirsch


Trade 4.0: the digitization of trade

Mark-Jan Grootenboer


Delivery of products & services: changing supply chain


Thursday 24 January 2019
TimeTopicSpeakerIndication content
09.00 - 09.05IntroductionCorine van Winden
09.05 - 09.10Household notesNic Dechamps
09.10 - 09.2010, 15 and 20 years AwardCorine van Winden
09.20 - 10.20Mathias Haas (DE)Customer expectations
10.20 - 11.15Mark van Rijmenam (NL)Awareness: Big data/ data mining
11.15 - 11.45 Coffee and networking break
11.45 - 12.45Rik Eysink of EysinkSmeets (NL)Presenting products & services: store of the Future
12.45 - 14.00Lunch and networking break
14.00 - 14.45Torsten Toellerthe biggest pet retailer and their view on the developments of brick and mortar/omnichannel.
14.45 - 15.30Andreas Kerschner, Category Group Leader at Alibaba GroupDigital pet care business in China. Online platform and relationship with suppliers.
15.30 - 16.00Coffee and networking break
16.00 - 16.45Om Marwah Walmart’s first head of behavioral scienceHow behavioural science principles can be used to change consumer (shopping) behaviour in order to build loyalty, product innovation, etc.
16.45 - 17.00GlobalPETS Forum Award
17.00 - 17.30Nic DechampsPanel discussion, under guiding
17.30 - 18.00start network game and drinks in foyer
19.00 Social evening breakershouse
Friday 25 January 2019
09.30Welcome coffee
09.30-10.15Richard Shotton (UK)Telling the story: marketing 2020
10.15-11.00Albert Hirsch (DE)Trade 4.0: the digitization of trade
11.00-11.30 Coffee and networking break
11.30-12.30Mark-Jan Grootenboer (Nl)Delivery of products & services: changing supply chain
12.30-12.45 Closing wordsNic Dechamps & Corine van Winden
12.45-14.00 Lunch